Finding the right kind of ‘targets’ for the right kind of complaint procedure is one of the skills that victims need to learn.
Complaining about solicitors may be the most common one. Here is the list of complaints collated by the Law Society. And here is the link to the new Legal Ombudsman who needs to be told about your experiences.
However, most cases are complex and include unprofessional behaviour by lawyers as one of many contributing factors.
The non-investigation of crimes by Police is another seriously contributing factor. Often this seems to be due to a Memorandum of Understanding between the Association of Chief Police Officers and the Law Society which has also been published by CASIA – Complaints Against Solicitors, Action for Independent Adjudication. At the meeting, John Hemming MP suggested it requires a Judicial Review which I shall look into.